Privacy Policy

Effective date: October 01, 2018


This privacy policy governs the manner in which PlantLabs Inc. (sometimes referred to as “PlantLabs”, “we”, “us” or “our”) collects, uses, maintains and discloses information collected from users (sometimes referred to as “users” or “you”) of the Plant App website, social media account, application and Service (as that term is defined in our Terms of Service). This privacy policy applies to the Service offered by PlantLabs, and supplements and incorporates all of our Terms of Service. The Service is only intended for the use of individuals at least 18 years of age. No one under the age of 18 is authorized to access the Service. We will deny access to any individual which it learns is attempting to access the Service, or who has accessed the Service, who is under such age.

Types of Information We Collect

PlantLabs collects the following types of Information through the Service:

  1. User Identification Number (ID);
  2. Personally Identifiable Information (PII) Including: User Account Information (name, e-mail, password); Financial Account through our third party-party payment processor (please see Terms of Service for more details); Transaction Information (all information related to transactions that you conduct on the Service and your interactions with the Service);
  3. User Content;
  4. Internet Protocol (“IP”) address, type of operating system, type of device and other information collected by Google Analytics;
  5. Crash log.

Mechanisms for Collection of Private Information

PlantLabs collects Private Information: (i) when a user creates a User Account, (ii) upon logging into the Service, (iii) upon interactions with the Service, and (iv) upon receiving information of the billing agency and (v) when a user communicates with PlantLabs through the Service.

When you access our Service, we may place data files known as “cookies” on your computer or other devices. We use cookies to recognize you as a user of the Service. Please see our Cookie Policy for more information.

In case of Plant or Sketch crashes, Plant creates and automatically sends us a Crash log.

Disclosure of Private Information

We may disclose your Private Information to:

  • Our service providers or business partners, which may use the Private Information for the purposes described in the “Purpose” section above;
  • Any person to enforce our rights or protect our property;
  • To protect the rights, property or safety of others; and
  • PlantLab’s employees and outside professionals (such as lawyers and accountants) for the purpose of auditing, compliance, and corporate governance.

Information We Receive from You

We may collect non-personally identifiable information in connection with your use of our Service. We might, for instance, save cookies on your computer to identify who you are in future sessions.

Here are some types of information we collect automatically:

  • Google Analytics. When you visit our website, we automatically track and collect the following categories of information through Google Analytics: (1) your Internet protocol address and domain server address; (2) the date and time of your visit our website; (3) the type of system and browsers you used to access the website; (4) the pages that you accessed during your use of the website; and (5) other non-personally identifiable information (collectively, “Traffic Data”). Traffic Data is anonymous or semi-anonymous information that does not identify or track your identity, unless you consent to such data collection. We use Traffic Data to evaluate and improve the content of the website and to make the website more useful to visitors. We also use such information for testing and debugging purposes.
  • Usage Information. Such as how you interact with the services and other users, how you communicate with the service, other users, and how you use the service.
  • Cookies. Like most online service providers, we use cookies and other technologies to customize and enhance your user experience. Cookies placed on your hard drive are used for record-keeping purposes, to better understand how you use the Service and to allow us to make improvements to the Service. You may choose to set your web browser to refuse cookies, or to alert you when cookies are being sent. If you do so, some parts of the Service may not function properly.

Purpose of Collection and How We Use Information

Information you provide helps us respond to your customer service requests and support needs your needs better. We are very proud of our customer support team and respond as quickly as possible to any user request.

We may use Information:

To personalize your user experience. We may use information in the aggregate to understand how our users as a group use the Service.

To improve the Service. We may use feedback you provide, and information we gather to improve our products and services and to send users information they agreed to receive about topics we think will be of interest to them.

To keep you informed. Including to send you email or text communications we think will be of interest to you.

To share information if we believe in good faith that such disclosure is necessary (a) in connection with any legal investigation; (b) to comply with relevant laws or to respond to subpoenas or warrants served on us; or (c) to defend or enforce the rights of our users or of us in connection with a lawsuit or proceeding, including enforcing our agreements, policies and terms of service; or (d) to investigate or assist in preventing any violation of law, this Privacy Policy or our Terms of Service.

How we Protect Your Information

We adopt generally accepted data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data gained from the Service and stored on our systems. You understand and agree that no system can guarantee unauthorized intrusion or hacking.

Security is of the utmost importance to us at PlantLabs. We take the same levels of precaution as all other companies in our industry. Although we tout industry standard levels of care, keep in mind that the internet is a difficult place to ensure full control and safety. Please realize that there is always some risk involved.

We do not sell, trade, or rent users’ personal identification information to others. We do not place advertising on the Service and we do not sell your user personal or non-personal information to any third party. We may use, and we may also share non-individual, aggregated information and data with our business partners and with business users solely for the purpose of better understanding the needs, interests and usage of our users.

We may use our own capabilities or those of third party service providers to help us operate our business and the Service or administer activities on our behalf. We intend to restrict the use of your information to the extent reasonably necessary to allow us, and our partners, to communicate with you, for you to utilize the Service and for the electronic sharing of communication information between the Service and you and your devices.

European Users. If you are located in the European Economic Area or Switzerland, you may have the right to:

  • Request access to and receive information about the Personal Information we maintain about you, to update and correct inaccuracies in your Personal Information, to restrict or to object to the processing of your Personal Information, to have the information anonymized or deleted, as appropriate, or to exercise your right to data portability to easily transfer your Personal Information to another company. In addition, you may also have the right to lodge a complaint with a supervisory authority, including in your country of residence, place of work or where an incident took place.
  • Withdraw any consent you previously provided to us regarding the processing of your Personal Information, at any time and free of charge. We will apply your preferences going forward and this will not affect the lawfulness of the processing before your consent withdrawal.

Those rights may be limited in some circumstances by local law requirements. You may exercise your rights by contacting us as specified below. We do our best to respond as quickly as possible. If you are interested in deleting your account we ask that you delete all your projects made while using the Services and contact us to delete the account.

Changes to the Privacy Policy Information

PlantLabs reserves full discretion to update this Privacy Policy at any time. When we do, we will revise the updated date at the top of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of modifications.

By accessing the Service, you understand and agree that you accept the terms of this Privacy Policy. Your continued use of the Service following the posting of changes to this Privacy Policy will be deemed your acceptance of those changes.

Notice for Residents of the European and Swiss Economic Areas

PlantLabs is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, PlantLabs may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

EU or Swiss residents with inquiries or complaints regarding this Privacy Policy should first contact PlantLabs at [email protected]. Please allow a reasonable amount of time to respond to your request. If you do not receive timely acknowledgement of your complaint, if your complaint is not satisfactorily addressed by PlantLabs, or if you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact your local data protection authority, the U.S. Department of Commerce, and/or the Federal Trade Commission for assistance.

If you are a business customer on either our Pro or Enterprise plans please contact us at [email protected] for a copy of our Data Processing Addendum.

Transfers of Personal Data

PlantLabs is headquartered in the United States. We may transfer, or access your personal information to countries (including the United States) other than the country in which the data was originally collected. Including countries that may have privacy protections less stringent than your jurisdiction. In accordance with applicable law, we implement measures, such as standard data protection clauses, to ensure that any transferred Personal Information remains protected and secure. You can obtain further information about these measures by contacting us at [email protected].


We may send you periodic announcements including email newsletters. You may opt out of these announcements by contacting [email protected] or by clicking the opt-out link at the bottom of these emails. If you opt out of these marketing emails, you may still receive system notices and other information that is specifically related to your account.

If you provide your information to us, use the website, or subscribe to any of our services, you will have created a commercial relationship with us. In having done so, you understand that even unsolicited commercial email sent from us or our affiliates is not SPAM as that term is defined under the law.

If you wish to contact us regarding this Privacy Policy, you may do so by contacting us at: [email protected].